Ernie's Sports Experts Reviews

Over 400 Brands: Ernie's Sports Experts carries a vast array of top brands in sporting goods, footwear, and apparel, including Adidas, Asics, Bauer, Burton, CCM, DC, Fitbit, Giant Bicycles, Nike, and Yeti.

70,000 Square Feet: The main store in Grande Prairie, Alberta, spans over 70,000 square feet, offering ample space for a wide selection of products.

Small-Town Experience: Ernie's Sports Experts prides itself on maintaining a small-town experience, where customers feel like they are shopping with their neighbors.

Locally Owned and Operated: The store is 100% locally owned and operated, with a strong commitment to the communities it serves.

Pro Service Department: The store offers a state-of-the-art Pro Service Shop, which includes services like ski and snowboard tuning, skate sharpening, and technical footwear fittings.

Multiple Payment Methods: Ernie's accepts all major credit cards, PayPal, Affirm, direct deposits, and e-transfers.

Order Changes: Customers can change quantities, cancel items, or make other changes to their orders by contacting customer service via email or phone.

Domestic and International Shipping: Ernie's ships to Canada (excluding Quebec) and the United States, with international shipping available in some cases.

Easy Monthly Payments: Customers can use Affirm to split their purchases into easy, automatic monthly payments.

User-Friendly Website: The website allows easy product search and shopping cart management, making it convenient for customers to find and purchase items.

Kids Bike Trade-In Program: Ernie's offers a program that provides up to 50% of the original purchase price back towards the purchase of a new kids' bike after one year.

Convenient Pickup Options: Customers can opt for in-store shopping or curbside pickup at both the Grande Prairie and Fort St. John locations.

Comprehensive Services: Offers a wide range of services including bike tune-ups, ski and snowboard tuning, and hockey equipment maintenance.

Expert Fitting: Provides an In-Store Fit Guarantee on shoes and skates, ensuring a proper fit for customers.

Gait Analysis: Offers complimentary gait analysis for runners, helping to identify the perfect running shoes based on individual running mechanics.

Customer Support: Has a dedicated customer service team available for inquiries and issues related to orders and returns.

Limited Shipping Areas: Does not ship to the province of Quebec due to unique business conditions.

Return Policy Complexity: The return policy can be complex, with specific instructions for returns and exchanges, which might be confusing for some customers.

Shipping Costs: May deduct a flat fee of $15 for return shipping, which could be a drawback for some customers.